Manager, Network Operations Center

2 weeks ago
Job ID
# Positions
Regular Full-Time


The Manager, Network Operations Center is responsible for providing essential network monitoring, problem identification and resolution as well as acting as the company technical interface for all Vubiquity NVOD, Linear and VOD services and ancillary service offerings to Vubiquity cable affiliates and customers. Follow written and verbal operating procedures and instructions and directions as related or directed by Vubiquity supervisors or management staff. Network Operations Center Supervisors should be able to perform the duties assigned to Network Operations Technicians. Supervisors should handle difficult tasks that Network Operations Technicians cannot or should not perform. Supervisors will be on-call during nights and weekends to deal with emergencies. Moreover, supervisors are responsible for dealing with employee related issues, such as ensuring that employees are completing tasks, arriving on time, and finishing time sheets accurately.


Network Operations Center Supervisors must be knowledgeable on Vubiquity's content delivery network and associated satellite/data/network monitoring and troubleshooting tools. They must understand and be able to general network data flow from the Vubiquity uplink facility to cable affiliates and customers and have knowledge of data networking trouble-shooting procedures, staff supervision and clear communication skills are essential.


  • Understanding of the Internet, data networking and information flow, VPN philosophy and operation as well as PC/Server hardware/software configuration, applications and operating systems
  • A knowledge and understanding of software loading, setup/configuration and ongoing maintenance of host/client and operating systems and related applications
  • Knowledge of terrestrial and satellite communications systems and network monitoring, verification of network health through the use of test procedures and tools, problem identification isolation and resolution of Vubiquity networks faculties and equipment as well as third party networks and components
  • Possess excellent verbal communication skills, Generate written communications, shift notes and other documentation to ensure effective cohesive communication with other Vubiquity NOC shift personnel and additionally, opening/closing Trouble Tickets & Action Item files, which explain specific and general problems that have been encountered during previous or current shift

Additional Responsibilities:

  • VOD, Linear and Internal network monitoring
  • Technical and Media support for all affiliates and Providers
  • Configuration, deployment and operational health of all VOD systems
  • Technical incident documentation


  • 5+ years leading Operations/IT support teams within an environment with strict SLA/ high availability requirements.
  • Previous Experience managing personnel globally and/or across overnight shifts.
  • Excellent Leadership, Organizational, and Communication Skills with strong aptitude for grammar. 
  • Bachelors in Management, Information Technology, or related preferred.
  • Familiar with ITIL and continuous improvement methodologies
  • Ability to make clear decisions and work well under pressure.

Key Results and Deliverables (What does success look like):

  • A charismatic and credible communicator who leads by example
  • Highly responsible, self-motivated, and able to thrive in an energetic, fast pace, high growth, entrepreneurial environment
  • Strong team player who can build strong relationships at all levels of the organization
  • Have excellent communication skills - written, verbal, presentation and interpersonal
  • An ethical and proactive leader who can maximize the resources of a start-up environment


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